CLIENT
Landmark Home Warranty
Landmark Home Warranty
DELIVERABLE
Two full-size printed posters
Two full-size printed posters
Project overview
This two-poster series was created for Landmark Home Warranty’s customer service department. The goal was to remind representatives that customers calling about a home warranty or claim may be experiencing frustration, disappointment, or stress. The series encouraged employees to listen with patience, recognize the caller’s circumstances, and respond with greater understanding and compassion.
